FCIECCS · Guidance

Help Centre

Module-wise help for members and authorised staff

Search guidance

Login and account access

Choose A or C Class and sign in with your member number and password. A Class email OTP is also available. Contact the Society if your registered email is incorrect.

KYC and profile

Save a draft while preparing your details and documents. Submit only after checking them. Proposed changes become approved profile values only after staff approval.

Loans MDS FD and SB

Open the financial sections enabled for your membership. Check report dates and missing-data notices. Balances are report snapshots, not payment receipts.

Awards and corrections

Save and preview the child’s application before submitting. Upload the photo and required certificates. Returned corrections must be resubmitted before the saved deadline while corrections are enabled.

Committee review

Appointed eligible Board members use their existing Member Login. Recommendation and administrator final approval are separate.

MDS bidding authorisation

Authorise an eligible representative for each unwon lot before 12 noon IST on the configured auction date. Confirm the class and member number carefully.

Imports exports and administration

Use the correct current template, inspect the preview and confirm the scope. A stale revision requires a fresh export. Preserve member and account numbers as text.

Notices and AGBM

Read published notices for confirmed arrangements. Administrators track meeting tasks and publication steps; creating a task does not send a message.

Approved frequently asked questions

How do I log in?

Open Member Login, enter your Membership No. and click Send Email OTP. Enter the six-digit code from your registered email and click Verify and continue.

I do not know my Membership No.

On Member Login, open Don’t know your Membership No.?, search by name, check your name and office, then choose Use this Membership No. & Send OTP.

Where is my OTP sent?

The login OTP is sent to the email address registered with the Society, not WhatsApp.

My OTP email has not arrived.

Check Inbox and Spam/Junk. Check that your registered email is correct with the Society. Request a new email OTP if needed; contact the office if the problem continues.

My registered email is missing or incorrect.

Contact the Society office to correct your registered email before requesting login OTPs. This assistant cannot change your email.

My OTP expired or does not work.

Return to Member Login and request a new email OTP. Enter the newest six-digit code. Never share the code with anyone.

Why does the name search show no result?

Enter at least three letters as recorded with the Society. Check spelling and office. Name lookup only includes active memberships; contact the Society if no match appears.

Too many names match my search.

Enter more of your name to narrow the results. Confirm both name and office before selecting a Membership No.

My membership is inactive.

Contact the Society office for assistance. The help assistant cannot activate a membership or bypass login checks.

How do I start KYC?

After login, review My Account and choose Start KYC Update or Resume KYC Update. Complete the mandatory details and upload both required documents.

What do I need for KYC?

Prepare your personal and address details, Aadhaar number, bank account number and IFSC, a photograph and a clear Aadhaar document.

Can I save an unfinished KYC form?

Use Save as Draft, then return through Resume KYC Update. Correct invalid values even when saving a draft.

How do I upload my photograph?

Choose a JPG or PNG in Photo Upload. Adjust the portrait crop and check the preview before saving or submitting.

Which Aadhaar document formats are accepted?

Upload a clear PDF, JPG or PNG Aadhaar document, maximum 5 MB. Upload it only in the KYC form, never in this help assistant.

How do I update bank details?

Enter the bank account number twice and check both entries match. Enter the IFSC, use Look up IFSC, and verify bank and branch details.

Why are saved account numbers masked?

Only the last four digits are shown for privacy. Where the form says so, leave both account fields blank to retain the saved account.

IFSC lookup is unavailable.

Check the IFSC with your bank and try again. Contact the Society if final submission remains blocked; this assistant cannot validate bank ownership.

How do I submit KYC?

Review all fields and documents, then click Submit for Verification. Society verification is followed by approval; submission alone does not change approved master details.

Corrections have been requested.

Read the remarks on your dashboard, choose Resume KYC Update, correct the details or documents, then resubmit for verification.

Why is KYC Update not visible?

The administrator controls feature availability. If KYC is not visible, contact the Society; the assistant cannot enable it.

Why is My Data not visible?

My Data is enabled by the administrator globally or for individual members. Contact the Society if you need access.

Where can I read Society notices?

Open the homepage Notice Board. Public notices are available to everyone; member notices require login.

How do I contact the Society?

Use Contact Us for current telephone, email and office hours. If WhatsApp is configured, use the button below and review the message before sending.

Can the assistant approve KYC or change my records?

No. It provides approved guidance only. Use the authorised portal forms and Society staff for changes and approvals. Never share your OTP here.

Do not enter OTPs, Aadhaar or bank details in help search.

Contact the Society · WhatsApp support

Please refer to Contact Us for Society office hours.